Pre-order Arrival Dates
Every product/item on pre-order has an expected arrival date. Our staff remain in contact with our vendor to try to obtain the most up to date information possible. Once we know something has changed, we will update our listings and the information in your account.
We hope that all your pre-orders to show up within the expected time frame, but unfortunately the toy industry and shipping can have delays. The expected arrival date is an estimate; there are no guarantees for exactly when pre-ordered products will arrive. No compensation can be given for pre-orders that arrive late.
You can cancel most pre-orders at any time prior to their arrival at our warehouse. All of this can be done directly from “My Account”. However a non refundable 5% if the product order will be deducted to cover our costs.
If you change your mind and wish to cancel your pre-order, your non-refundable down payment will not be refunded.
When possible we will send out notification that a pre-order is arriving soon. This will allow you to review your selected payment method, shipping address, and shipping method before your order is processed.
Please note we are unable to do this for all products; we are dependent on how much notification our vendors give us prior to shipping. We often will post to our social media of stock arrivals so keep up to date and take a look from time to time.
Due to the nature of pre-orders, pricing may sometimes change after we list the product for presale.
If the price is reduced and your item is still on pre-order, your price will be adjusted so you receive the lowest price.
In some cases we may not have exact pricing from our vendors when an item is listed for presale. If this occurs, we list the estimated price on the website with an explanation that the pre-order price will be adjusted when final pricing is known.
In rare circumstances, mandatory price changes may happen to a pre-order. This could occur when we receive a solicitation from a vendor with a pricing error or when product import tariffs are assessed by the United States government. In the event that the price increases, we will notify affected customers. As always you are free to cancel your pre-order at any time.
If you have already paid for your item, this is a fixed price and your item is secured however you will be required to pay any outstanding balance before mailout.
Pre-order shipping fees are estimates, not the actual amount charged for shipping. We do not always know the exact weight or product dimensions at the time we list a product for pre-order. In this instance if a item weight was miscalculated we reserve the right to make contact and request the amendment to postage.
We work hard to fill every pre-order we take, but occasionally a situation may be out of our control. If we cannot fill your pre-order, we will cancel it and notify you immediately. No compensation will be given for the inconvenience. These things do happen and in most cases are entirely outside of our control.